7 Ways You Are Using Artificial Intelligence at Work (and Don’t Know It)

Since its emergence, artificial intelligence (AI) has crept into technology, changing everything we know about computers. Artificial intelligence refers to the programming of computers to think like humans. If you have ever used an automated program, there’s every possibility that it was AI in action.

Interestingly, the workplace structure is not exempted from its influence. Although hazy, AI has greatly impacted your work without you realizing it. This article outlines seven exciting ways you use AI at work that you didn’t know about. Keep reading to find out.

1. Spam Filters

Spam filters serve as an email security measure against cyber danger. Most email services like Gmail have a section dedicated to junk mail, where spam messages are sent. These emails can fill up your inboxes and distract you from the real work, so they are better off discarded. If you have ever had this experience, that was artificial intelligence.

In addition, most malware and viruses that threaten data security at the workplace are sometimes introduced using emails. Using spam filters is one of the ways to stop spam emails, especially for Gmail users. They sort through messages by assessing them against certain criteria, including campaign metadata, IP address, content and format, and codes.

Furthermore, these filters measure the level of spam using a spam score, which is the major determinant of what message goes to the inbox or is discarded as junk. Spam filters involve a lot of technicalities, but once it is launched, it automates themselves regularly.

2. Chatbots

As workplace technology expands, there are creative ways to relate with customers. One of them is the AI ​​chatbots. If you work for an organization with an influx of customers, using chatbots to interact with them, especially outside of business hours, is an easy way to communicate with them. This scenario is a perfect example of artificial intelligence in action.

Chatbots are automated programs that respond to queries or questions of online users in the manner of a real human conversation. These bots work without human assistants and are coded with predetermined questions and likely answers.

AI chatbots work seamlessly with no direct human assistance as long as these queries are asked in natural language. Platforms like WhatsApp, Slack, and Facebook Messenger use chatbots to respond quickly to customers. They act more like autoresponders, after which a real human worker may take it up.


Autocorrect is an AI feature that acts beyond a word editor. It identifies mistakes, uses algorithms to state the correct words, and edits them accordingly. Autocorrect works similarly to an auto-suggestion keyboard by completing the words you want to type. However, this time it corrects the misspellings as you type.

You may have applied an autocorrect feature at work that spell-checks as you draft a company email or an official document. A good example is the Microsoft Word editor with the autocorrect feature. If you learn to use Microsoft Editor effectively, you’ll enjoy its autocorrect capabilities that help you edit and correct misspellings as you type.

Grammarly editor also comes with an autocorrect option and uses an AI algorithm to detect the tone and mistakes as you write. Grammarly interprets words in natural human language and has an inbuilt glossary list it refers to as you write. Other tools that also use autocorrect are Gmail Autocorrect and Quillbot.

4. Natural Language Queries in Excel

Natural language queries in Excel help you analyze data smarter and faster by using Artificial intelligence to answer all data questions you may have. It compares figures and statistics, filters and sorts through them, providing answers in the form of graphs and charts.

Natural language queries use machine learning and natural language processing, which are subfields of AI, to interpret data and summarize them in whatever format you choose. This feature is an excellent data analytics tool and maintains a high level of accuracy due to AI integration.

5. Sales Assistant Software

Sales and marketing teams harness the power of sales assistant software to carry out sales routines and automate certain tasks for a smoother operation. This AI software uses machine learning, natural learning processing, and conversational technology to optimize daily tasks. Examples of this software include the HubSpot sales hub and ZoomInfo sales hub.

So every time you conversed or interacted with a sales assistant software, that was artificial intelligence, and you would notice how natural it is. Aside from conversational technology, these tools also use AI to perform tasks like data entry, data collection, and qualifying prospective customers.

6. Search and Recommendation Algorithms

Artificial intelligence powers search and recommendations. In addition to AI helping you search better, these algorithms display options according to your preferences. On this basis, e-commerce brands market products and services to customers.

If you’re a merchant on Amazon, you would understand the place of adding keywords to product descriptions and listings. These search algorithms read through your keywords to find out if they are a perfect match for a search query, and this same principle works for recommendations.

Recommendation algorithms help to display products related to what the user wants. AI works in the background to filter through these queries, making it a powerful tool for e-commerce brands.

7. Robocalls

Robocalls are pre-recorded calls that are used to pass emergency information or used by companies to sell to customers. The technological advancement in robocalling makes this software sound more human and has the intelligence to answer questions from customers in a matter of seconds.

These robocalls even go as far as pausing between thoughts like an actual human, so you don’t suspect a thing. These tools have been a breakthrough for companies that want to reach a larger audience through calls. However, a legal order must exist before any company can use this. The basic fact is that robocalls work purely by artificial intelligence.

Artificial Intelligence Is Changing the Future of Workplaces

As the years go by, the workplace will implement more automated processes. That means AI will power more software and processes. The increase in AI technology improves the value of work and changes the type of skill sets required in the workplace.

Although there are concerns about how AI may adversely affect workplace culture or how machines would displace humans in the workplace, these are merely myths surrounding its use. AI is not yet developed to displace the need for humans in the workplace. Instead, they ease the work process for people.

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